Legal · AX-L2
Terms of Service
Effective 13 August 2026 · India
These terms govern your use of the AXAON Compliance website, the website assistant, and the client, partner and staff portals (together, the “Platform”), and frame the professional services we deliver. By using the Platform you agree to them. Where a signed engagement or proposal states something different, the signed document prevails for that engagement.
01What AXAON does
AXAON provides business registration, tax, ROC and related compliance services for Indian businesses, delivered by its team and empanelled CA/CS professionals. Content on the website — including the compliance calendar, articles and assistant answers — is general information, not professional advice for your specific facts. Advice is given only inside an engagement.
02Accounts and portal access
- Portal access is issued by AXAON to clients, partners and staff. Sign-in uses one-time codes sent to your registered email; you are responsible for keeping that mailbox secure and for all activity under your login.
- Information you provide — business details, director data, documents — must be true, current and complete. Filings are prepared from what you give us.
- Tell us immediately at hello@axaon.in if you believe your access has been misused.
03Acceptable use
- Do not upload content that is unlawful, infringing, malicious (including malware) or that you lack the right to share.
- Do not probe, overload, scrape or interfere with the Platform, attempt to access another account’s data, or bypass security controls.
- We may suspend or terminate access for breach of these terms, with notice where practicable. Suspension does not erase our obligations for work already paid for.
04Fees, invoices and government charges
- Professional fees are stated before an engagement begins and invoiced through the Platform. Taxes apply as per law.
- Government fees, stamp duties, penalties and other statutory charges are collected at actuals and paid onward on your behalf. They are set by the authority concerned, not by AXAON.
- Invoices are payable by their due date; overdue invoices may pause further work on the engagement after notice.
- Refunds are governed by our Refund Policy.
05Your responsibilities on deadlines
Statutory deadlines are met from timely inputs. Where a filing is delayed because information, documents, signatures or government portal availability arrived late, associated late fees and penalties are not AXAON’s liability. We will always tell you, ahead of time, what we need and by when.
06Documents and intellectual property
- Documents you upload remain yours. You grant AXAON the right to use them solely to deliver the engaged services and to keep the statutory records of that work.
- The Platform, its design, content and software remain AXAON’s property. You may not copy or reuse them beyond normal use of the service.
07Liability
To the extent Indian law allows, AXAON’s aggregate liability for any claim arising out of an engagement is limited to the professional fees actually paid to AXAON for the specific service giving rise to the claim, and neither party is liable for indirect or consequential loss. Nothing limits liability for fraud or wilful misconduct.
08Termination
Either side may end an engagement in writing. You remain liable for work performed up to termination; we will hand over completed work and return or delete your documents as the Privacy Policy and statutory record-keeping rules allow.
09Governing law
These terms are governed by the laws of India. Courts at Bengaluru have exclusive jurisdiction, subject to any mandatory law giving another forum.
10Changes
We may revise these terms; the effective date above moves when we do, and material changes are notified to account holders by email. Continued use after a revision means the revised terms apply.
